ADHD 360 Terms and Conditions


  1. Engaging with ADHD 360 Ltd (referred to as ADHD 360 or ‘we’ in these terms and conditions ) as a patient, potential patient, or interested party includes accessing our website (, any digital applications, software (including but not limited to video consultations, access to your online medical record and electronic communications system), you accept these terms and conditions in full, along with all other policies and procedures that may be published by ADHD 360 on our ‘Chrysalis’ enterprise IT system or otherwise communicated to you by ADHD 360 or a member of our team.

  2. We provide a neurodiverse secondary care service that is limited to ADHD and ASD conditions. We emphasise the need to link back to your local primary care services, both for your safety, and for our peace of mind (in most cases, this is to your General Practitioner or a medical facility local to where you are based). We can provide the services to those who have good reason not to share details of a local medical practitioner, but this is on a case-by-case basis.

  3. You accept that ADHD 360 is offering an Outpatient Consultation Service only. ADHD 360 is unable to treat patients in crisis, emergency, or high-risk situations within, or outside working hours. If your mental health condition deteriorates, and you believe you are in an emergency or crisis situation, e.g. having suicidal thoughts, considering harm to yourself, others, or to property, or if you are at risk from others, you should immediately inform a relative/carer and contact the local NHS Crisis Team, go to the nearest A&E, or call an Ambulance or Police on 999 or 111 for immediate support.

  4. In order to provide our services, we will need personal information from you. We will store that information securely and we will not share it with anyone unless you authorise us to do so or if we have a legal obligation to do (e.g. serious concerns of significant risk to you or others).

  5. We only use your personal information as detailed in our Privacy Policy. Please read this statement as it includes important information which applies to you. Any personal information that you give to us will be processed strictly in accordance with the Data Protection Act 2018/UK GDPR (as may be amended or superseded) and all other relevant privacy legislation.The terms of our Privacy Policy form part of these terms of use and we both agree to comply with its terms.

  6. Governing Law

  7. The laws of England and Wales will apply to these terms and conditions. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

  8. NHS Patients

  9. If you are a patient accessing our service through an NHS contract referral or ‘Right to Choose’, you will be cared for under the terms and conditions of the specific NHS contract in addition to these terms and conditions.

  10. Patient's Commitment

  11. You agree that ADHD 360 will need to review, use, and disclose information about the patient, their medical/psychiatric diagnosis and treatment to other professionals or care providers.

  12. You give permission for ADHD 360 to share information with GPs, the NHS and/or other specialists, as required.

  13. Your commitment as a patient, family member, professional or other body providing ADHD 360 Ltd with information is to ensure that:
    1. For a child patient, upon accepting these terms and conditions, you agree that both biological parents/guardians have consented to an assessment with ADHD 360. Parents/guardians of children must ensure they have full consent from all legal guardians before pursuing an ADHD assessment with ADHD 360.
    2. Any information you provide is accurate and in comprehensible English or in the language that it has been agreed that the consultation will take place.
    3. You inform us if any information that you have given to us becomes incomplete or false.

  14. You agree to follow any instructions you are given by our Clinicians.

  15. You agree to follow any instructions regarding the use of any medicines or other health care products we recommend or prescribe (including in respect of use-by dates).

  16. You agree that your treatment if medical, may carry a risk of side-effects, withdrawal symptoms and possibly other complications. These effects may be heightened if you do not comply with, or adhere to, clinical instructions and/or if you exceed the recommended prescribed dosages of medication. If this were to continue ADHD 360 may remove treatment without notice on the grounds of patient safety.

  17. You agree to tell us without delay of any adverse or unexpected effects of treatments that we have recommended.

  18. You agree to keep any medicines prescribed out of the reach of children and in a secure environment.

  19. You agree that you will not under any circumstances amend, alter, or tamper with the contents of any documents created on the patient system or issued to you.

  20. You agree that, to the best of your knowledge, you will provide accurate physical and mental health history and status information.
  21. You agree to inform ADHD 360 of any changes in your medical status, psychiatric/mental health and social status.

  22. You agree that it is the responsibility of the patient, or their representative, to ensure that they attend pre-booked assessment appointments with ADHD 360.

  23. You accept that failure to attend a pre-booked assessment appointment will be managed in accordance with ADHD 360 Refund Policy which is available on our website.

  24. You agree to provide proof of ID before and/ or at the start of your first videoconference or face to face consultation. We operate a 2-tier system and require evidence from both tiers. The forms of ID we accept are:

    1. Tier 1 ID: Passport, Driving Licence, Birth Certificate
    2. Tier 2 ID: Utility bill (dated within the last 3 months), Local Authority bill such as council tax (dated within the last year), Bank statement (dated within the last 3 months), Hospital or Doctor’s Surgery letter or School Identification/Passport (for children).

  25. You accept that clinicians may provide different clinical opinions on the same condition or set of symptoms. Provided that these opinions are reasonably held, the fact that two clinicians give differing opinions on the same condition should not indicate a defective service.

  26. Prescriptions

  27. You accept that if we provide you with prescriptions, they will be private prescriptions unless otherwise stated during your consultation. Our private prescriptions will be dispensed through our dedicated pharmacy and delivered to you by the most expeditious and cost-effective means.

  28. Our Service Commitment

  29. Treatment Package Definition - Our treatment packages are bespoke plans for patients of ADHD 360 whose assessment determines a positive diagnosis that focus on medication-led ADHD treatment.

  30. ADHD 360 will not commence treatment until you have agreed to your treatment package and treatment plan and ADHD 360 will follow the agreed treatment plan fully, anticipating compliance with the agreement from the perspective of the patient.

  31. ADHD 360 will perform a full assessment and may request other investigations, as required, at times these may prevent ADHD 360 from commencing treatment until your clinician believes it is safe to continue.

  32. You have the right, at your own discretion, to stop treatment or investigations, however, if you decide to do so, you accept that this may carry serious risk of side-effects, withdrawal symptoms and/or other complications, for which you solely will take responsibility.

  33. ADHD 360 commit that no individual test data which can directly identify you will in any form be transferred or in any other manner be made available to third parties (except if required to fulfil legal requirements towards public authorities and the like) without first obtaining your prior written consent.

  34. Patient Portal and Enterprise Platform

  35. ADHD 360 Ltd will take all reasonable precautions to protect against failure of its equipment and software and will perform regular back-ups of all data stored. In the event restoration of data from backup is necessary, it may take several days to complete such restoration of data and resume operation of ADHD 360 systems and/or the Services, in which circumstances agreed appointments and consultations may require re-arranging.

  36. ADHD 360 Ltd makes no warranty that the ADHD 360 patient and enterprise platform or the Services will meet your requirements or that the Services will be uninterrupted, 100% secure or error-free, or that defects, if any, will be corrected. ADHD 360 Ltd is not responsible for transmission errors or any corruption or compromise of data carried over local or interchange telecommunication carriers.

  37. Paying for Our Service

  38. The purchase of goods or services online, has a statutory right for you to cancel your order within fourteen (14) days after the day on which the contract is entered into (“Cooling-Off Period”) without giving any reason.

  39. When you make your first appointment with us (whether by phone or online) you have the choice to waive these rights. By booking an appointment that is less than 14 days from the date of booking, you acknowledge that you have waived your statutory right to cancel during the Cooling Off period. This is so we are able instantly to start providing the Services and/or secure time with a Clinician in advance to ensure their availability.
  40. You agree that the provision of any Services is subject to your payment in full of any costs relating to consultation, administrative and/or delivery fees that you incur in relation to the services pursuant to Our Fees.

  41. You accept that any and all fees and charges, without exception, incurred at the time of booking are your responsibility as registered patient or nominated account holder (If there is any question with regard to who is responsible for the fees and charges incurred, ADHD 360 Ltd will refer to the details provided at the time of booking and that individual shall have the legal responsibility for all fees and charges and no alternative position shall be acceptable to ADHD 360 Ltd) and MUST be pre-authorised prior to you receiving any of the services, in whole or in part, whatsoever and settled immediately after the services have been provided, in whole or in part.

  42. You accept that ADHD 360 operate a recurring payment agreement with all patients and when you agree to start a Treatment Package with ADHD 360 you understand that you will automatically be enrolled in that recurring payment process according to the pricing structure for services found at

  43. You agree that if your automatic recurring payment is declined or unable to be processed for any reason, ADHD 360 will make reasonable attempts to collect payment and you may be contacted by phone or email. We may in our sole discretion permanently restrict your ability to use a certain payment method if that payment method fails. In the event any payment is not made, and you do not make the required payment by the end of your billing cycle, your services with ADHD 360 may be suspended or cancelled at our discretion.

  44. You agree that to change your automatic recurring payment method including, for example, making a change from one credit card that was initially selected to another credit card, you must inform us of this change in writing. This can be via email. Changes to your payment method are subject to approval by ADHD 360 and such changes will not be recognised as enacted until confirmed by ADHD 360 to you in writing.

  45. You represent and warrant that you have full authority to enter into this Agreement and make the representations herein. You will cooperate to execute any documents that may be reasonably required to effectuate the foregoing authorisation.

  46. You agree that any unpaid balance due hereunder shall immediately become overdue and bear daily interest at the rate of 10% per annum above the Bank of England lending rate, and that costs of collection, including any Court costs and reasonable legal costs shall be added as principal amounts to such balance.

  47. ADHD 360 Ltd reserves the right to modify its fees and/or pricing structure at any time, at its sole discretion and implement the new fees and/or price structure at any time prior to billing you for payments due pursuant to these Terms and Conditions. You agree that ADHD 360 Ltd services may not be provided, or consultations ended or cancelled if your billing information is inaccurate, invalid, without funds (not in funds) or any pre-authorisation by us provides a negative response (as determined by ADHD 360 Ltd).

  48. You expressly grant ADHD 360 Ltd license to pre-authorise or charge any debit and/or credit cards in your account before enabling the provision of the services (including the confirmation of an appointment time and date has been allocated to you) and you accept that failure of our pre-authorisation or authorisation processes by you is likely to result in the services not being provided to you.

  49. You accept that if you breach the details of ADHD 360s terms and conditions or withdraw from service you remain fully liable for any payments that are due to ADHD 360.

  50. You should understand that if you decide to withdraw from your treatment package and treatment plan you will be under contract to pay the due fees to ADHD 360 as negotiated and decided at the time of diagnosis, these are contained in your Patient Agreement Form and / or invoice.

  51. ADHD 360’s initial assessment fee is non-refundable. This allows us to our plan clinics and not have important resources unassigned and unproductive. Our goal is to help as many people as possible. On rare occasions, at the total and absolute discretion of the ADHD 360 management team, a refund of other fees can be made if we are able to fill the assessment appointment in good time with adequate notice.

  52. QBCheck

  53. The following terms apply to patients using QbCheck as part of their diagnostic pathway with ADHD360.

  54. ADHD 360 has licensed QbCheck for use in its operations. QbCheck offers an objective method for measuring the three core signs of ADHD - hyperactivity, inattention and impulsivity - in children, adolescents and adults. The test system is used to support diagnosis and to show response to and progress of treatment.

  55. The QbCheck is provided by Qbtech AB, Cardellgatan 1, 114 36 Stockholm, Sweden.

  56. QbCheck is securely located on a central server hosted by Amazon Web Services (AWS) in Ireland.

  57. You agree that, as part of the QbCheck, ADHD 360 will share your date of birth, height, weight, gender, specific diagnostic information and details regarding medication with QbTech. ADHD 360 will allocate a QbCheck patient ID and will not share any information with QbTech in a format that makes it personally identifiable.

  58. You agree that under the instructions of ADHD 360 your QbCheck patient ID (not your personal identity number), date of birth, height, weight, gender, specific diagnostic information, details regarding medication, QbCheck results and other relevant notes will upon your consent below be stored for five (5) years (measured since last activity). Your data will then be deleted by replacing your patient ID and ClinicID with new IDs which are randomly created by a computer. Once these ID-numbers are replaced, Qbtech cannot identify you since Qbtech has no access to information which can connect the new IDs to your QbCheck patient ID, ADHD 360 or your name.

  59. You agree that when the new randomized IDs are created and your data is no longer identifiable, the test data will thereafter be used by Qbtech for the purpose of developing the QbCheck to gain further insight into diagnosis and treatment and for other commercial development. This will be of benefit both to you and other individuals performing the QbCheck. Note again that no information which can directly identify you is used.

  60. Enduring Conditions

  61. If a court finds part of these Terms and Conditions illegal for any reason, the rest will continue in force. Each of the clauses operates separately; if any court or relevant authority decides that any clause is unlawful, the remaining clauses will remain in full force and effect.

  62. Even if we delay in enforcing any of these Terms and Conditions, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaching these Terms and Conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not invoice you, but we continue to provide the Services, we can still require you to make the payment at a later date.

  63. We observe the requirements of the Data Protection Act 2018 and GDPR and the data protection principles in relation to personal data. By agreeing to these terms, you are agreeing to the processing of personal data to enable us to carry out work on your behalf. Under the data protection act 2018 you have a right to request details of the data we hold relating to you.

  64. Limitation of Liability

  65. You accept that:

    1. Neither ADHD 360 Ltd, nor its officers or employees, shall be responsible if the supply of the Services is delayed or prevented by circumstances outside its control. If this happens, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay or failure.

    2. ADHD 360 Ltd will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the ADHD 360 Ltd service.

    3. You accept that ADHD 360 Ltd, at its sole discretion, creates prescriptions, GP letters etc. based on the professional judgement of our clinicians and our legal obligations and that the content is based on information you provide. You acknowledge that there is no guarantee or warranty by ADHD 360 Ltd that such items will contain the content you desire(d), hope(d) for, expect(ed), were informed of, understood, or believed they would contain.

    4. The total liability of ADHD 360 Ltd for any single claim is limited to £5,000,000.