Contact
Let’s light the way
Whether you’ve got questions, need help choosing the right care, or just want to talk things through, our team is ready to listen.
Call us
Prefer a real conversation? Call our friendly team.
Phone:
01507 534 181Select option 1, then option 2 for new patients.
Our phone line operating hours:
Mon-Fri:
9am - 7pm
Saturday:
10am - 4pm
Sunday:
Closed
Get in touch
For anything not urgent, drop us an email and we’ll get back to you as soon as we can.
Live chat
Live chat is the quickest way to get your query solved
Our live chat operating hours:
Mon-Fri:
9am - 7pm
Saturday:
10am - 4pm
Sunday:
Leave us a message
The ADHD360 App
Stay connected with your treatment plan and your personal progress.
- Prescription status
- Documentations
- Notifications
- Appointments
- Live chat with the ADHD360 team
Get in touch
For anything not urgent, drop us an email and we’ll get back to you as soon as we can.
Autism enquiry
Drop us an email and we’ll get back to you as soon as we can.
Contact us
To contact our marketing team you can use the below details
Secure email:
[email protected]Address
First Floor Unit 5,
Deepdale Enterprise Park,
Nettleham,
Lincolnshire,
LN2 2LL
Submit a Subject Access Request
Please fill in the below form to submit your Subject Access Request
Once submitted you'll receive an acknowledgement of your request. Your subject access request will be fulfilled within 1 calendar month unless otherwise contacted.
Please note:If you are requesting the information on behalf of someone else, we would require the patient's written consent before the Subject Access Request can be actioned.
Complaints
We are committed to providing high quality care and take all feedback seriously.
If something hasn't met your expectations, we'd like the opportunity to understand what happened and work towards a resolution.
Contact us to resolve an issue
Sometimes we can resolve issues quickly without a formal complaint. If your enquiry relates to an appointment, prescription or administrative issue, our Patient Advice Liaison Service (PALS) team may be able to help straight away.
Raise a complaint
If you would like to raise a complaint please fill in the form below.
We will listen carefully, investigate your concerns and keep you updated throughout the process.
Complaint form
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Complaint FAQs
Yes. If you are the patient's parent, guardian or have appropriate consent, you can raise a complaint on their behalf.
Your complaint will be reviewed by our Experience team.
We will acknowledge receipt of your complaint within 2 working days if in writing and explain the next steps. We may contact you if we need further information before completing our investigation.
We aim to acknowledge within 2 working days complaints and provide a full response within 28 working days. If an investigation takes longer than expected, we will keep you updated along the way.
No. Raising a concern or complaint will not affect the care you receive from us.
Yes. If you remember further details after submitting your complaint, you can contact us and we will add the information to your case.
If you remain dissatisfied after we have responded, we will explain the next steps available to you in line with our complaints procedure.
- We receive your complaint.
- We send an acknowledge receipt.
- We investigate.
- We contact you if we need more information.
- We provide our response.
- If required, we explain the next steps.